Policy + Warranty
POLICY + WARRANTY
WARRANTY
Limited Warranty
Urban Poling Inc. (“us”, “we”, or “our”) warrant that if any of our outdoor fitness equipment* (the “Goods”) fail due to defects in workmanship or materials, within two years from the date of purchase (the “Warranty Period”), we will, in our sole discretion, either: (i) repair or replace such Goods (or the defective part), or (ii) credit or refund the price of such Goods. THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY.
*ACTIVATORS POLES AND ACTIVATOR 2 POLES have a 01 (one) year limited warranty.
*SERIES 300 AND 4LIFE POLES have 02 (two) years limited warranty.
*SPIRIT POLES AND ADVENTURE POLES have 02 (two) years limited warranty.
This limited warranty does not extend to Goods that have been damaged or rendered defective: (a) as a result of vandalism, misuse, or abuse; (b) by the use of parts not manufactured or sold by us; (c) by modification of the Goods by anyone other than us; or (d) as a result of service by anyone other than us or one of our authorized warranty service provider.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, WE MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT WE SELL AND ANY COMPONENTS OR MOVING PARTS THEREIN, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
RETURN/REFUND POLICY
1. Contact us using our online contact form to receive a product return authorization.
2. A copy of your original receipt and credit card slip must accompany any return, exchange or refund.
3. Merchandise to be returned or exchanged must be received within 60 days of purchase and with the receipt.
4. Credit or replacement merchandise will be provided seven (7) working days after we receive the merchandise.
5. A $15 admin fee will be charged on all returns and exchanges.
Processing will be as follows:
- For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs.
- Exchanges will be handled on an even exchange basis. You pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you.
If a return is due to a shipping error or a manufacturer’s defect, the initial shipping and return shipping charges will be waived.
The original shipping charge will also be credited back to your credit card.
PRIVACY POLICY
COLLECTION
At Urban Poling Inc., we sometimes collect personal information from consumers via direct mail, questionnaires, sweepstakes, product packaging, in-store promotions, and through our website. However, we will not collect such information from you unless you provide it to us voluntarily and knowingly. We don’t require you to provide such information to communicate with us.
USE
When we collect your personal information we explain how we will use it, and we will only use it for the stated purpose. If you specifically agree to follow-up contacts by us or ask to be put on our mailing list, we may also contact you from time to time.
CHANGING INFORMATION
You can change your registration information and preferences for follow-up contacts when you login to your account. Follow the instructions in the “change registration info” section.
PROTECTION
We will not share your information with anyone outside of Urban Poling Inc., except when required or permitted by law, and with those suppliers or advertising and promotional agencies that need to have access to the information to provide the services you have requested. We protect your personal information with appropriate security measures, and we require our suppliers, advertising and promotional agencies to do the same.
Information collected through this Website
In the registration section of our website, we ask for your name and phone number and from time to time will also ask for other information. This enables us to provide you with information on new products and services and to deliver promotions and website content that is of interest to you.
Children
Urban Poling Inc., has no intention of collecting any personal data from individuals under thirteen years of age. Where appropriate, we will specifically instruct children not to submit such information on our websites and/or will take reasonable steps to ensure parental consent to such submission.
Parents should be aware that our privacy policy governs our use of personal data, but information which is voluntarily given by children or others in chat sessions, email exchanges, bulletin boards or the like may be used by other parties to generate unsolicited mail. Urban Poling Inc., encourages all parents to instruct their children in the safe and responsible use of their personal data while using the Internet.
Cookies
Like many companies, we use “cookie” technology on our website. Cookies are small files that websites store on your hard drive to help their servers keep track of and manage your return sessions. We use a temporary session cookie to enable you to use the website which; it is automatically deleted at the end of a session when you exit your browser. When you log in, the cookie tells us whether you’ve visited us before or are a new visitor. The cookie doesn’t obtain any personal information about you or provide us with any way to contact you, and the cookie doesn’t extract any information from your computer. An example of this is when a browser stores your username and password. Due to the specialized requirements of your activity, your browser’s cookies must be enabled each time you access our registered member features and services.