We stand behind the products and service we provide. We guarantee that if any of our poles fail due to defects in workmanship or materials within two full years from the date of purchase, we will repair or replace all parts found defective without cost. Damage caused by negligence or improper use of our poles, including but not limited to adjusting them with a tool such as wrench or pliers, will void the warranty.
To validate your warranty, you must register your pole purchase, unless you purchased online with Urban Poling.
All Urban Poles come with a 60-day satisfaction guarantee. If you’re not happy for any reason (or for no reason at all) simply request a refund authorization, return your poles to us and we’ll issue a full refund on your purchase. Return shipping costs are the responsibility of the customer.
For moderately steep slopes, simply decrease the pressure on the base of the handles or drag your poles behind you. For steep slopes, keep your poles upright and in front and out to the side slightly, so if you do fall you won’t land on your poles. Bend your knees and elbows, and slow down any momentum. For long descents, it may be helpful to lengthen the poles.
–Barb Gormley, Director of Education
Tips from the Best